This job ad has been posted over 40 days ago...
4
applicants
Technical Support Specialist (Calgary, Canada)
at Human Resources in Calgary
Wonderware is the market leader in real-time operations management software. Wonderware software delivers significant cost reductions associated with designing, building, deploying and maintaining secure and standardized applications for manufacturing and infrastructure operations. Our solutions enable companies to synchronize their production and industrial operations with business objectives, obtaining the speed and flexibility to attain sustained profitability. Wonderware Pacwest Corporate Office is located in Bothell, WA.. We are looking for a highly Technical Support Engineer to join our Tech Team in providing technical support via phone and/or email.. We currently have presence in WA, OR, ID, N. Nevada and most of Canada. Our culture is positive, high energy, team oriented and very sales driven.
Application Support Engineer Functions - (Primary)
• Provide technical support assistance and case-related research over the phone and/or via email to customers and users of the products and services offered by Wonderware PacWest
• Provide formal or informal in-house and on-site product training and application consulting for customers and users of the products and services offered by Wonderware PacWest.
• Attend vendor product training to achieve certification level required by the vendor for the products and services offered by Wonderware PacWest.
• Understand vendor knowledge base, product features, licensing and general applications, and share new information with team members.
• Support and perform established policies, procedures, standards and quality control processes to assure responsive support, training and application consulting capabilities.
• Acquire and maintain Wonderware and 3rd party certifications as needed to maintain level of product knowledge required to provide technical support
• Meet individual and group performance goals related to technical support and customer training
• Proactively respond to common support requests by providing written technical notes
Required Personal Characteristics
• Proven ability to work well with people and handle a variety of items simultaneously.
• Independent worker that blends easily into a team environment.
• Extremely detail oriented, self-motivated and a self-starter, neat and orderly.
• Degree in Information Technology or Computer Science is required. Extensive applicable experience may be substituted for the required education.
• Must have a strong analytical ability to solve complex technical problems.
• Must possess the ability to coordinate a variety of projects and activities simultaneously without losing control, poise, or professionalism. And the ability to remain calm and detached during an escalated issue.
• Must have a thorough understanding of Microsoft Windows and related technologies. Experience with PLC hardware and programming, HMI/SCADA software or any other industrial automation software, SQL databases, firewall configuration, network connections/troubleshooting, hardware and software configuration, Internet and other communication protocols is preferred.
Training and Certification will be provided to all employees
Wonderware Pacwest has medical, dental, STD, LTD, AD&D, Life Insurance, 401K, Flexible Spending Account, Free parking, vacation, holiday pay and competive salaries. Please send your resume to: resume@pacwest.wonderware.com.
Application Support Engineer Functions - (Primary)
• Provide technical support assistance and case-related research over the phone and/or via email to customers and users of the products and services offered by Wonderware PacWest
• Provide formal or informal in-house and on-site product training and application consulting for customers and users of the products and services offered by Wonderware PacWest.
• Attend vendor product training to achieve certification level required by the vendor for the products and services offered by Wonderware PacWest.
• Understand vendor knowledge base, product features, licensing and general applications, and share new information with team members.
• Support and perform established policies, procedures, standards and quality control processes to assure responsive support, training and application consulting capabilities.
• Acquire and maintain Wonderware and 3rd party certifications as needed to maintain level of product knowledge required to provide technical support
• Meet individual and group performance goals related to technical support and customer training
• Proactively respond to common support requests by providing written technical notes
Required Personal Characteristics
• Proven ability to work well with people and handle a variety of items simultaneously.
• Independent worker that blends easily into a team environment.
• Extremely detail oriented, self-motivated and a self-starter, neat and orderly.
• Degree in Information Technology or Computer Science is required. Extensive applicable experience may be substituted for the required education.
• Must have a strong analytical ability to solve complex technical problems.
• Must possess the ability to coordinate a variety of projects and activities simultaneously without losing control, poise, or professionalism. And the ability to remain calm and detached during an escalated issue.
• Must have a thorough understanding of Microsoft Windows and related technologies. Experience with PLC hardware and programming, HMI/SCADA software or any other industrial automation software, SQL databases, firewall configuration, network connections/troubleshooting, hardware and software configuration, Internet and other communication protocols is preferred.
Training and Certification will be provided to all employees
Wonderware Pacwest has medical, dental, STD, LTD, AD&D, Life Insurance, 401K, Flexible Spending Account, Free parking, vacation, holiday pay and competive salaries. Please send your resume to: resume@pacwest.wonderware.com.
Published at 28-07-2009
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Viewed: 215 times