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Customer Service Representative- Packaging (Calgary)
at Human Resources in Calgary
Schawk, Inc., (NYSE: SGK), is a leading provider of brand point management
services, enabling companies of all sizes to connect their brands with consumers to
create deeper brand affinity. With a global footprint of more than 48 offices, Schawk
helps companies create compelling and consistent brand experiences by providing
integrated strategic, creative and executional services across brand touchpoints.
Founded in 1953, Schawk is trusted by many of the world’s leading organizations to help
them achieve global brand consistency. Our clients include:
• 5 of the Top 10 Most Innovative Companies in The World
• 40 of the Top 250 Global Consumer Products Companies
• 23 Fortune 100 Companies/63 Fortune 500 Companies
• 11 of the Top 25 Best Global Brands
• 9 of the Top 10 Global Pharmaceutical Companies
• 5 of the Top 6 Global Retailers
• 9 of The Top 10 Agency Networks with The Most Global Accounts
• 4 of the Top 5 Best Corporate Citizens
• 11 of the Top 15 Leaders in Corporate Governance and Climate Change
• 2 of the Top 3 European Consumer Products Companies
For more information about Schawk, visit http://www.schawk.com
JOB SUMMARY
This packaging customer service role will sit on-site with one of Schawk’s clients, a major retailer. This position is responsible providing support to the client in coordinating the workflow of a number of packaging design and production projects.
RESPONSIBILITIES
- Provide customer service including anticipating customer needs, answering and solving client queries
- Liaise with client, printers, designers, vendors, account managers to obtain accurate information on all projects and follow up
- Assess material received from designer, account manager and client to ensure accurate information of design files, layouts and specifications
- Communicate with vendors and printers to determine print specifications
- Create document showing project costs and forward to client for circulation with vendor
- Prioritize work to meet timelines
- Track and communicate project status to account manager, designer and client in weekly project status meetings
- Manage circulation approval of client proofs and/or digital files
- Filing and recording of all packaging samples received for all projects
- Use of (BLUE) Schawks internal workflow management tool on a daily basis for reviewing all artwork, comments, running of reports and data entry of all projects
- Provide system support and on site training utilizing Schawks internal digital workflow management tool (BLUE) for client employees
- Proof and circulate any client art, consolidate any amendments required and ensure approvals are received from all parties, ensure any regulatory certification is obtained if applicable
SKILLS/KNOWLEDGE/EXPERIENCE
- Completion of post secondary university or college degree, preferably in graphics communication management and/or design or similar
- Proven experience in customer service, preferably in a graphic arts packaging environment
- Excellent communication skills (verbal and written)
- Positive Attitude
- Team player with “Can Do” approach
services, enabling companies of all sizes to connect their brands with consumers to
create deeper brand affinity. With a global footprint of more than 48 offices, Schawk
helps companies create compelling and consistent brand experiences by providing
integrated strategic, creative and executional services across brand touchpoints.
Founded in 1953, Schawk is trusted by many of the world’s leading organizations to help
them achieve global brand consistency. Our clients include:
• 5 of the Top 10 Most Innovative Companies in The World
• 40 of the Top 250 Global Consumer Products Companies
• 23 Fortune 100 Companies/63 Fortune 500 Companies
• 11 of the Top 25 Best Global Brands
• 9 of the Top 10 Global Pharmaceutical Companies
• 5 of the Top 6 Global Retailers
• 9 of The Top 10 Agency Networks with The Most Global Accounts
• 4 of the Top 5 Best Corporate Citizens
• 11 of the Top 15 Leaders in Corporate Governance and Climate Change
• 2 of the Top 3 European Consumer Products Companies
For more information about Schawk, visit http://www.schawk.com
JOB SUMMARY
This packaging customer service role will sit on-site with one of Schawk’s clients, a major retailer. This position is responsible providing support to the client in coordinating the workflow of a number of packaging design and production projects.
RESPONSIBILITIES
- Provide customer service including anticipating customer needs, answering and solving client queries
- Liaise with client, printers, designers, vendors, account managers to obtain accurate information on all projects and follow up
- Assess material received from designer, account manager and client to ensure accurate information of design files, layouts and specifications
- Communicate with vendors and printers to determine print specifications
- Create document showing project costs and forward to client for circulation with vendor
- Prioritize work to meet timelines
- Track and communicate project status to account manager, designer and client in weekly project status meetings
- Manage circulation approval of client proofs and/or digital files
- Filing and recording of all packaging samples received for all projects
- Use of (BLUE) Schawks internal workflow management tool on a daily basis for reviewing all artwork, comments, running of reports and data entry of all projects
- Provide system support and on site training utilizing Schawks internal digital workflow management tool (BLUE) for client employees
- Proof and circulate any client art, consolidate any amendments required and ensure approvals are received from all parties, ensure any regulatory certification is obtained if applicable
SKILLS/KNOWLEDGE/EXPERIENCE
- Completion of post secondary university or college degree, preferably in graphics communication management and/or design or similar
- Proven experience in customer service, preferably in a graphic arts packaging environment
- Excellent communication skills (verbal and written)
- Positive Attitude
- Team player with “Can Do” approach
Published at 09-09-2009
Viewed: 159 times
Viewed: 159 times
