This job ad has been posted over 40 days ago...

2

applicants

Duties:
The Tour Guide Supervisor performs the following duties:
• Work both alongside and lead a team of tour guides
• Train tour guides in required job duties, safety procedures and company protocols
• Ensure company standards and protocols are achieved
• Co-ordinate work schedules
• Assign work projects
• Review staff performance, provide feedback
• Resolve work related issues
• Establish and maintain good lines of communication between tour guides and company owners, also between various company departments
• Prepare and submit daily trip reports
• Inspect passenger vehicles, perform light maintenance and co-ordinate regular servicing at licensed facilities
• Establish and maintain protocols for great guest service
• Be proactive and creative – contribute with new ideas and service advantages

Employment Requirements.
- Completion of a related guiding or leadership qualification course
- Experience as a Tour Guide Supervisor and previous tour guiding experience
- Office and administration experience
- Experience driving large vehicles, both manual and standard
- Exceptional communication skills
- Punctual, meticulous and reliable
- Good trouble shooting skills
- High level of customer service skills

Please submit resume to ted@wildwater.com
Wild Water Adventures, Lake Louise, Alberta

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Published at 08-02-2010
Viewed: 75 times