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full time General Manager - Trillium Lodge (Nanaimo)

at Human Resources (Anywhere)

Under the direction of the Director of Operations or the CEO:

Coordinates and supervises the delivery of services to clients and residents in accordance with established standards, policies and procedures.
Recruits, interviews and performance manages all employees at the home; may delegate same to other managers as appropriate for their departments, such as nursing employees to be recruited and managed by Director of Care or Nursing Supervisor, food service aides to be recruited and managed by Food Service Manager.
Directs and supervises delivery of services in Food Services, Housekeeping, Laundry, Recreation Services and Maintenance.
Working with the Director of Operations, approves, reviews and supervises contracted care delivery for foot care nurse, podiatrist, physiotherapist, occupational therapy, speech language consultation, dietician and hair dressing services.
Provides guidance and leadership in any human resources, or labour management issues at the home.
Oversees building envelope and outside grounds maintenance and assesses and makes recommendations for same in consultation with the Director of Operations and CEO.
Develops and monitors specific Program offerings such as Adult Day Program
Maintains occupancy targets through effective marketing, tours and follow-up calls to potential clients.
Establishes with the Director of Operations an annual budget and operates home within allocated budget.
Graduation from a recognized program of study in Leadership, Administration or Management or from a program of study in a Healthcare field such as Nursing, Social Work, Psychology, Dietician, Therapeutic Recreation or Rehabilitation. Registration with appropriate regulatory body.
Demonstrated management and leadership expertise with comprehensive knowledge of facility management practices and techniques as they relate to long term care and care of seniors.
Demonstrated leadership ability with human resources experience and experience in managing large groups of employees in both unionized and non-unionized settings.
Maturity and good physical and mental health, qualities of empathy, patience, tact and professional presentation and dress.
Seeks out opportunities to maintain competency and continued learning.
Post basic education in Gerontology or management, or three (3) years relevant experience.
A combination of education and experience to meet the standards set out above.

As per wage schedule
The General Manager will be responsible for coordinating and supervising others who deliver direct resident care. This position may involve direct resident care and the General Manager will also have first-line supervisory responsibilities for other staff such as:
ongoing responsibility for making or adjusting resident assignments, or delegating same to an RN/LPN
scheduling and coordinating the use of staff, equipment and other resources;
assigning the responsibility for care of residents, or delegating same to an RN/LPN.
Coordinate the care given by others in an area or unit. The Manager is responsible for the active and on-going monitoring and follow-up of the work of others and accountable for the outcomes of the care given;
Responsible for the on-going evaluation of the work of others;
Identifying and recommending training/skill enhancement for staff.
Identifying appropriate residents/clients for residential care or day programs through assessment and interview with potential residents/clients.

Clinical Responsibilities
Plans and directs resident care in accordance with administrative policies, physicians’ orders, established standards and nursing principles and the B.C. Adult Care Regulations.
Ensures that the nursing department develops and maintains up to date individual resident care plans through interdisciplinary care conferences and care planning.
Ensures through an audit process that physician’s orders are correctly processed, recorded and followed through according to established policies.
Ensures through an audit process appropriate medication administration management
Assists in maintaining a physical and psychosocial environment which meets the needs of the residents.
Ensures assignment planning for care aides and other nursing staff - delegates accordingly to provide effective resident care where necessary.
Plans and participates on facility/department committee(s) as able, i.e. Nursing Practice, Health & Safety, Pharmacy and Therapeutics Committee. Assigns staff to chair appropriate committees.
Deals tactfully and courteously with residents, residents’ families, visitors and other staff members.
Participates when required at Family/Resident Council meetings
Assists in training, supervising and evaluating departmental nursing personnel, and other managers. Takes an active leadership role. Keeps the Director of Operations informed about any staff members whose performance is less than satisfactory.
Maintains currency related to directives/memos/policies within facilities.
Participates and promotes activities related to the Infection Prevention and Control, Falls Prevention, End of Life/Palliative Care and Wound Care Programs.
Conducts timely audits on the activities and actions of the various departments.
Investigates incidents as they occur and develops action plans for correction and improved outcomes.
Is knowledgeable of the Resident Bill of Rights and respects and promotes it. Ensures resident satisfaction and continuous quality improvement initiatives are promoted.
Ensures the proper care of equipment used in providing care to residents.
Attends and initiates in-service education programs and assists with nursing research where appropriate.
Assists in maintaining adequate quantities of nursing care supplies on the unit.
Attends Health Authority meetings as appropriate and remains up to date on changes within the Health Authority as it pertains to the operation of the home.
Informs Director of Operations promptly of any Licensing issues and plans with Director of Operations action to resolve any contraventions, or complaints.
Maintains a good attendance record according to Company policy.
Performs other duties as appropriate.

Other Services Responsibilities
In addition to the Accountability Objective:
Maintains appropriate nutritional services as set out in the B.C. Adult Care Regulations.
Ensures that the Food Services (Support Services) Manager plans, co-ordinates and carries out prescribed accountabilities for those departments.
Ensures that building maintenance issues are addressed.
Ensures that contracted service providers are properly credentialed and meet or exceed service provision within the home.
Provides guidance to the Activation Department regarding Recreational Therapy and Entertainment, program planning, volunteer support, special events and celebrations and the home.
Liaises with local Colleges and places of training in placement of students in nursing, care aide, or recreation therapy.
Provides annual performance reviews for other managers at the home, and ensures managers provide performance reviews for employees in their departments.
Considerable sitting, standing and walking. Exposure to resident elements, through regular resident contact. Stress resulting from dealing with resident care needs and time pressures.

There will be an on call component to this position that will be determined on an individual basis for each home.

Must be able to sit/stand for several hours at a time.
Proven ability to stretch, lift and walk on a regular basis.
Other physical abilities as required to perform the duties of the position.

Is aware of employees’ responsibilities and follows all health and safety policies and procedures as set out in the employee safety program handbook and departmental manuals.
Works safely to reduce the risk of injury to self, co-workers, and residents.
Is alert to and promptly reports all actual or potentially hazardous situations to the appropriate personnel. Takes action to correct the hazard. Removes from use faulty equipment, and takes action to repair/replace.
Wears personal protective equipment (or clothing) as required by task, M.S.D.S. or facility policy.
Promptly reports personal injury and seeks first aid as needed.
Participates in fire safety demonstrations and fire drills, and knows the facility fire and disaster plan.
Recognizes safety hazards and takes appropriate action. Adheres to established facility policies and procedures including safety rules and safe working practices.
Participates in organized fire drills and safety measures for all personnel.

Reply with cover letter and resume to:

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