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Helpdesk Support (Tier 1 and 2) (Calgary, AB)
at Jobs in Calgary in Calgary
Looking for the perfect IT help desk opportunity? We are in the market for individuals skilled in : Helpdesk Support -- Tier 1 and 2 for our client in Calgary's SW!
In this role for our industry-leading client, your duties will include:
Working independently and from a standard protocol, respond to customer issues
Successfully resolve moderate technical issues (related to hard and software) from incoming customer contacts and proactive notification systems
Respond to service, product, technical, and customer-relations questions on subjects such as specifications, and repairs on current and discontinued products, parts, and options based on customer entitlement
Proactively assist customers to avoid or reduce problem occurrence
Participate in projects for process or quality improvements
The ideal candidate will possess the following knowledge and skills:
Superior skills in both written and verbal communication
Experience in customer facing roles, either remote or face to face
Computer proficiency with application software application (for example Microsoft Office, Adobe Suite, programming)
Accuracy in data entry
Excellent fluency in English
Experience in a phone based remote role, e-support, e-chat or similar technology
Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems
Knowledge of Knowledge Systems and appropriate documentation to the system
Requires 1-3 years general experience or equivalent combination of experience and college level education
Manpower Professional's reach and resources bring you career options you couldn't find on your own. We're experts at placing each of our candidates into his/her "dream job" -- one perfectly matched to skills, ambition and lifestyle.
We've got the right opportunity. Tell us why you're the right person! Apply today by sending your cover letter and resume to calgary.ab@na.manpower.com.
Manpower thanks all applicants for their interest; however, due to the volume of resumes we receive only selected candidates will be contacted. All other resumes will be retained for future consideration.
In this role for our industry-leading client, your duties will include:
Working independently and from a standard protocol, respond to customer issues
Successfully resolve moderate technical issues (related to hard and software) from incoming customer contacts and proactive notification systems
Respond to service, product, technical, and customer-relations questions on subjects such as specifications, and repairs on current and discontinued products, parts, and options based on customer entitlement
Proactively assist customers to avoid or reduce problem occurrence
Participate in projects for process or quality improvements
The ideal candidate will possess the following knowledge and skills:
Superior skills in both written and verbal communication
Experience in customer facing roles, either remote or face to face
Computer proficiency with application software application (for example Microsoft Office, Adobe Suite, programming)
Accuracy in data entry
Excellent fluency in English
Experience in a phone based remote role, e-support, e-chat or similar technology
Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems
Knowledge of Knowledge Systems and appropriate documentation to the system
Requires 1-3 years general experience or equivalent combination of experience and college level education
Manpower Professional's reach and resources bring you career options you couldn't find on your own. We're experts at placing each of our candidates into his/her "dream job" -- one perfectly matched to skills, ambition and lifestyle.
We've got the right opportunity. Tell us why you're the right person! Apply today by sending your cover letter and resume to calgary.ab@na.manpower.com.
Manpower thanks all applicants for their interest; however, due to the volume of resumes we receive only selected candidates will be contacted. All other resumes will be retained for future consideration.
Published at 31-07-2011
Viewed: 79 times
Viewed: 79 times
