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Client Services Specialist (Calgary, AB)
at Jobs in Calgary in Calgary
Client Services Specialist
JOB TIMING: Immediate
LOCATION: Calgary Corporate Head Office
HOURS: Flexible within business hours
APPLY TO: M Chouinard, Manager of Client Services at jobs@stratahealth.com
COMPETITION: Closes October 15th, 2011 5pm MST
ROLE DESCRIPTION
This is a 1-year contract position covering for maternity leave, reporting to the Manager of Client Services. The Client Services Specialist is a software expert who works closely with existing clients as well as the client services, development, business development and quality assurance teams within the company. Projects often assigned will include configuring and implementation of software for clients. As a Client Services Specialist you may also spend time on the consulting side of our business analyzing process and recommending best practice. Duties would include:
? Acting as a knowledge expert for the Strata Health product suite
? Answering usage questions and troubleshooting reported software problems.
? Proactively working with clients to verify software and/or network behavior.
? Preparing ad-hoc reports via SQL as requested by the client.
?knowledge of SQL is not mandatory, just a willingness to learn!
? Preparing and maintaining client software databases.
? Maintaining and tracking all client related activities
? Ensure all deadlines and due dates are met.
? Performs analysis on business requirements and produces technical specifications as required
? Technical Writing of new features
? Willingness to travel to roll out training if required
? Assists with special projects and other tasks as required
CORE JOB PERFORMANCE METRICS:
? Ability to work as part of a team and execute job duties to targeted outcomes within a fast paced environment
? Ability to support published Strata Health cultural values within a growing team
? Ability to add value, flexibility and innovation to base job duties. We value independent thinking
CORE APPLICANT ATTRIBUTES:
? Preference given to applicants with a University / College Degree
? Willingness to travel (up to 20%)
? Exceptional customer service and presentation skills
? Enthusiastic work ethic with ability to translate broad instructions to action and achieve successful outcome
? Demonstrated ability to work positively in a dynamic team environment
? Willingness and ability to learn negotiation, conflict management and risk management skills
? Strong oral & written communication skills
Strata Health Solutions is an equal opportunity employer, and is proud if its open and inclusive environment. The firm provides competitive compensation and innovative benefits including corporate bonus, extended health, incremental vacation, and healthy lifestyle incentives.
JOB TIMING: Immediate
LOCATION: Calgary Corporate Head Office
HOURS: Flexible within business hours
APPLY TO: M Chouinard, Manager of Client Services at jobs@stratahealth.com
COMPETITION: Closes October 15th, 2011 5pm MST
ROLE DESCRIPTION
This is a 1-year contract position covering for maternity leave, reporting to the Manager of Client Services. The Client Services Specialist is a software expert who works closely with existing clients as well as the client services, development, business development and quality assurance teams within the company. Projects often assigned will include configuring and implementation of software for clients. As a Client Services Specialist you may also spend time on the consulting side of our business analyzing process and recommending best practice. Duties would include:
? Acting as a knowledge expert for the Strata Health product suite
? Answering usage questions and troubleshooting reported software problems.
? Proactively working with clients to verify software and/or network behavior.
? Preparing ad-hoc reports via SQL as requested by the client.
?knowledge of SQL is not mandatory, just a willingness to learn!
? Preparing and maintaining client software databases.
? Maintaining and tracking all client related activities
? Ensure all deadlines and due dates are met.
? Performs analysis on business requirements and produces technical specifications as required
? Technical Writing of new features
? Willingness to travel to roll out training if required
? Assists with special projects and other tasks as required
CORE JOB PERFORMANCE METRICS:
? Ability to work as part of a team and execute job duties to targeted outcomes within a fast paced environment
? Ability to support published Strata Health cultural values within a growing team
? Ability to add value, flexibility and innovation to base job duties. We value independent thinking
CORE APPLICANT ATTRIBUTES:
? Preference given to applicants with a University / College Degree
? Willingness to travel (up to 20%)
? Exceptional customer service and presentation skills
? Enthusiastic work ethic with ability to translate broad instructions to action and achieve successful outcome
? Demonstrated ability to work positively in a dynamic team environment
? Willingness and ability to learn negotiation, conflict management and risk management skills
? Strong oral & written communication skills
Strata Health Solutions is an equal opportunity employer, and is proud if its open and inclusive environment. The firm provides competitive compensation and innovative benefits including corporate bonus, extended health, incremental vacation, and healthy lifestyle incentives.
Published at 24-09-2011
Viewed: 63 times
Viewed: 63 times
