applicants

Kelly Services is looking for Technical Support/Call Centre Analysts for IBM’s help desk in Calgary supporting clients globally with technical problems, including but not limited to operating systems, hardware, software, and connectivity.

You may be a fit if:
You are a recent graduate of a university or college program related to computer science/information technology
You are intrigued by technology, love a challenge and embrace the opportunity to learn something new
You enjoy helping people master their technology issues.
You’ve got excellent communication skills, both verbal and written, and you enjoy using them! You’re really good at explaining technical matters in simple terms
You’re super organized and very good at prioritizing
You have excellent problem determination skills critical to success
You posses excellent communication skills in English

Required Skills and Abilities:
Microsoft Outlook, Microsoft Office, Windows NT Workstation, Adobe Acrobat, Lotus Notes, and Windows XP are among some of the required shrink-wrap applications that the call centre supports
Ability to work in a high pressure environment
Outstanding customer service skills
Ability to troubleshoot a variety of technical issues
Post secondary education within the IT field an asset
Previous technical support experience within a call centre environment an asset

This is a 1 year assignment with possible extension

Compensation:
Pay rate of $17.50/ hour + 4% vacation pay

If you are qualified for this position, please contact Kelly Services at ks7696@kellyservices.com