applicant
Senior Information Technology Analyst (Calgary, Alberta )
at Human Resources in Calgary
(No third parties, please)
(H1 Sponsorship not available)
Curwen Group (www.curwengroup.com) is a Information Technology Solutions Company that is hiring seasoned Senior Information Technology Analyst in the Calgary area. We provide a wide variety of companies with IT planning and support services, software development, media services, hosting solutions, and managed technology services. The Curwen team has been together for over six years and we have a strong base of business and partner relationships, product and service offerings, and organizational structure to accelerate our continued growth in Western Canada.
We are looking for a candidate to be responsible for managing the installation, configuration, maintenance and problem resolution of the hardware, operating system, network components and layered software on the infrastructure.. We need you to:
• Lead the installation, configuration, maintenance and problem resolution for enterprise hardware, operating system software and the corporate network.
• Administers and monitors corporate servers and network configurations to maximize performance and availability and minimize costs.
• Ensures adherence to relevant performance and availability Service Level Agreements (SLA’s).
• Evaluates, designs, configures and integrates requirements for servers, associated peripherals, network and enterprise applications to meet new / changing organizational requirements according to industry standards and best practices.
• Evaluates and implements utilities for security reporting, investigates potential threats; proposes solutions and implements solutions for security counter-measures; enforces IT security policies through technical means.
• Establishes technical priorities, standards and procedures.
• Ensures compliance and concurrency for system maintenance, driver and patch management.
• Implements operating system modifications; tunes and configures operating systems software.
• Diagnoses, prioritizes and resolves problems / issues escalated by the Help Desk and other information systems staff providing tier-2 and tier-3 levels of support.
• Liaises with application support staff to determine optimal system performance, capacity and stability requirements; identifies and recommends upgrade requirements/enhancements.
• Maintains and monitors the development, staging and production environments using tools such as Microsoft Operation Manager (MOM), Systems Management Server (SMS), etc.
• Ensures that development, test and production environments are created and maintained for applications.
• Implements Change Control procedures and manages the Change Control process to ensure the integrity of the development, test and production environments.
• Plans and implements the backup process for servers.
• Schedules regular, preventative maintenance and/periodic service on all systems servers and network equipment as required.
• Ensures that our ongoing work and service standards are met by setting priorities for own workload as well as Technical Support staff .
REQUIREMENTS
• At least 4 or 5 years experience in a similar role as a tier 3 support and systems analyst in a medium to large organization (100+ staff)
• MCSA or MCSE 2000/2003 certification.
• In-depth experience with the following server technologies:
• Windows 2003 Server, Active Directory, SQL Server, Exchange
• Systems Management Server (SMS), Microsoft Operations Manager (MOM),
• Virtual Server
• Backup/restore, storage, clustering load balancing
• Strong analytical and problem solving skills, critical to troubleshooting networking issues and analysis of system and network performance.
• In-depth experience with information security technologies including firewalls, VPN, content filtering, encryption, anti-virus, anti-spyware, anti-spam, etc.
• In-depth experience in an enterprise setting in the areas of:
• OS installation and management using automation tools.
• Application installations using GPO’s, scripts and system management tools.
• Microsoft Active directory configuration, internals, security and best practices.
• Microsoft operating systems implementation, management and support.
• Expert knowledge of SMTP, DNS, WINS, DHCP, and other foundation services.
• Scripting and automation for systems/service management.
• Overtime required on occasion, evenings and/or weekend.
• Vehicle and valid license required.
KNOWLEDGE, SKILL AND ABILITIES
• Supervise a team of 2 – 3 technical support staff in a production environment.
• Displays a positive attitude towards complex challenges and problems as well as routine maintenance and administration tasks.
• Strong inter-personal skills with a polished and professional manner.
• Able to take existing processes, procedures and checklists and improve on them.
• Comfortable dealing with all levels of management.
• Demonstrated ability to exercise judgment and work independently or as a member of a team.
• A self starter who is able to prioritize project and task based work in a demanding environment.
• Organized, motivated and self-directed with good time management skills.
• Proven analytical and problem solving skills.
• Excellent written and oral communication skills.
• Ability to work effectively as both a member of a team and independently.
• Experience working with others in a project environment and experiences in collecting and defining business requirements.
• Able to communicate technical issues to business leaders and groups in a clear and concise manner.
• Will promote a collaborative and consultative process when determining the right solution for a client.
• Ability to maintain confidentiality and deal with sensitive or difficult situations with tact and diplomacy.
Please send resume as a word attachment to sreynolds@curwengroup.com
* Location: Calgary, Alberta * Compensation: Dependent on experience, $50,000 to $75,000 + opportunities for advancement. * Principals only. Recruiters, please don’t contact this job poster. * Please, no phone calls about this job! * Please do not contact job poster about other services, products or commercial interests.Viewed: 179 times
